Please join Medallia, Purchased and Strativity to explore the power of activating and enabling your employees to drive systemic change in Customer Experience.
Our intimate workshop will help you:
2:00 - 2:45 pm: Maximize CX data for customer-centric decision making
Mining customer experience data with an analytic mindset helps to prioritize opportunities across individual touchpoints and connect to overall strategies that drive long-term business growth.
2:45 - 3:30 pm: Help employees walk the last mile to action
Taking action is a personal choice. To take the leap, employees need to feel pride and passion, understand what desired performance looks like, and have the practices and environment in place to execute.
3:30 - 3:45 pm: Empower every employee to take action at scale
Empowering employees to take action is good for the employee, the customer, and the organization. Medallia will show you how every employee can have a relevant and timely view of customer feedback that will reinforce customer focus and drive continuous action.
3:45 - 4:30 pm: Q&A
4:30 - 6:00 pm: Networking event with snacks and cocktails
Space is limited - register now to secure your spot!