ThinkCX Boston: Customer Experience Workshop

Connect Employees with Customer Experience

October 17, 2018 @ Westin Waltham Boston

2:00 - 6:00 pm

Please join Medallia, Purchased and Strativity to explore the power of activating and enabling your employees to drive systemic change in Customer Experience.

Our intimate workshop will help you:

  • Make it easier for employees to relate to and embrace the customer experience initiative
  • Enable employees to change their own behaviors and influence policies that add friction to the customer experience
  • Coach, train, and guide employees to grow in their jobs
  • Link customer centricity to your core strategies so that every employee feels a direct connection to the company’s mission
  • Drive real-time collaboration and accountability across the company by personalizing data, insights, and workflows for every employee to action



2:00 - 2:45 pm: Maximize CX data for customer-centric decision making

Mining customer experience data with an analytic mindset helps to prioritize opportunities across individual touchpoints and connect to overall strategies that drive long-term business growth.

2:45 - 3:30 pm: Help employees walk the last mile to action

Taking action is a personal choice. To take the leap, employees need to feel pride and passion, understand what desired performance looks like, and have the practices and environment in place to execute.

3:30 - 3:45 pm: Empower every employee to take action at scale

Empowering employees to take action is good for the employee, the customer, and the organization. Medallia will show you how every employee can have a relevant and timely view of customer feedback that will reinforce customer focus and drive continuous action.

3:45 - 4:30 pm: Q&A

4:30 - 6:00 pm: Networking event with snacks and cocktails

Space is limited - register now to secure your spot! 


Understand your customers, translate insight into action.

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