Translating Customer Data
Into Customer Connections

We deliver holistic customer understanding and business driving insights that can be translated into action.

 

CX Program Consulting

CX Program Consulting

Expertise in developing relevant and actionable customer experience insights to maximize the impact of your CX program.

Path to Purchase

Path to Purchase

Longitudinal studies that identify triggers, outcomes and influential touchpoints along all phases of the shopper journey.

Mobile Diary

Mobile Diary

Studies that capture what consumers feel, think, need and do at random intervals during the day.

Custom Research

Custom Research

Studies requiring innovative methodologies and approach. We leverage the best tools to meet your specific business objectives.

Data Visualization + BI Tools

Data Visualization Tools

Create impact and inspire action with relevant and accessible reports that grab stakeholder attention.

Highlights

Identifying Influential Touchpoints

8 in 10 CPG shoppers are considering multiple brands or don't have a brand in mind. Google enlisted Purchased to identify influential touchpoints along the CPG shopper journey.

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Tracking Non-Purchaser Experience

How can the experiences of in-store non-purchasers be captured to identify purchase barriers and mitigate lost opportunity?                                   

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Maximizing Insights Engagement

Use data visualization to create impact and inspire action among cross-functional stakeholder groups.                                                             

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